![]() ![]() What happens if negative feedback comes from an irate customer who is upset with your service or product and the review does not violate any of Google’s policies? Well, nobody’s perfect, and it’s essential to keep an open mind when it’s apparent that a negative review results from a misstep on your end. It’s important that your business become familiar with Google’s policy so that you understand what kind of content is grounds for deletion in the first place. Google may take down reviews that contain off-topic comments (such as a political rant), are illegal, are deceptive (such as a competitor impersonating a customer), or contain obscene remarks, among other violations. A negative review can happen for many reasons, some legitimate, some not so legitimate. How Do You Decide if a Google Review Is Valid?Īssess Google’s review policy to determine if the feedback is valid. Let’s take a closer look at the steps you should take to remove those reviews, and why you would want to do it – or not. But a bad review may also be an opportunity to turn around a customer relationship and improve the overall customer experience. This means fewer customers, fewer clicks and conversions on your website, and losing out a ton of potential revenue for your business. ![]() Poor reviews and feedback build hesitancy for new customers who might be interested in buying your product or checking out your service. Certainly, poor customer feedback is not always valid, and you may have good reason to want to remove them. ![]() In fact, there is a way you can do that, depending on the type of review it is. You might be tempted to try to remove it. Sooner or later, a customer will torch your business with a negative Google review on your Google My Business (GMB) listing. ![]()
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